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Melanie Smith has an amazing ability to connect with people facilitating projects that require managing change. Melanie excels at training, system evaluation and implementation as well as process optimization. She finds ways to connect technology to people in a way that makes it simple.
“Change of any size is difficult for people; I want to make it easier for everyone involved. If we implement new technology and the users do not accept it, they are not going to respect its capacity to help them and it will be difficult for shareholders to see the true benefit.”
Melanie began her career in Public Safety working as a police dispatcher. She has held positions with training, operations and supervisory functions for dispatch centers since 1991. She has also worked in analyst positions where process and system review were the core building blocks to new procedure and technology implementation.
Melanie has a Law Enforcement diploma from Grant McEwan College and a Business Analyst diploma from Royal Roads University. She completed the Advance BA certification from McMaster University and is currently an active member of the National Fire Protection Association (NFPA), the Association of Public-Safety Communications Officials (APCO), the National Emergency Number Association (NENA), the International Institute of Business Analysis (IIBA) and the Canadian Interoperability Technology Interest Group (CITIG).Back to Top
Cassandra Boone easily translates technical needs into workable solutions with her down-to-earth style, technical abilities and experience with Public Safety. One of the biggest challenges with any technical project is the difference between the two user groups: the technical and the non-technical. With her knowledge of both worlds, Cassandra effectively bridges that gap leading to total team buy-in.
“I want our Clients to be better equipped to do their jobs when we are finished a project. That is our purpose and the value that we provide.”
Cassandra has been a core contributor in technology implementations for large dispatch centers throughout the Lower Mainland and Western Canada including several CAD (Computer Aided Dispatch) and RMS (Records Management System) projects. Her core competencies include technology implementation, development, training, business analysis and project management.
She is currently an active member of the National Fire Protection Association (NFPA), the Association of Public-Safety Communications Officials (APCO), the National Emergency Number Association (NEMA) and the Canadian Interoperability Technology Interest Group (CITIG). Cassandra has received multiple commendations from the Assistant Deputy Minister and Director of Police Services of BC and an Inspector's commendation from the Vancouver Police Department.Back to Top
Ashlee Mulder is an expert in process implementation and making technology work for businesses, organizations and individuals. She has successfully developed, implemented, trained and supported a variety of software products in the private and public sectors. Using strategic questioning, Ashlee can identify, recommend and implement new processes to achieve operational excellence.
Ashlee excels at technology support, training, software customization, database development, project management and business operations management. Some of her most rewarding achievements include: creating a peer mentoring program for software support professionals, project management and process improvement for a public safety software company and reorganizing a small Canadian business leading to its acquisition.
Ashlee’s mandate is to source and implement software and processes to enable clients to operate more efficiently as well as reach their goals. Ashlee understands that a realistic final product is more important than the latest and greatest technology. “Even though something may look great on paper, it doesn’t mean that it’s going to work on a daily basis. It’s SBA’s job to make sure that clients get what they need to get their jobs done efficiently.”Back to Top